A lot of confusion comes with looking to add a septic tank system to a home. Unless homeowners have been through the process before or have a working knowledge of septic tank installation themselves, they will be looking to professionals like septic installation companies to handle everything from start to finish, including the septic tank proposals portion.
A proposal, which has to be approved by local or state authorities, outlines the purpose of a septic tank installation and includes information on the size and scope of a plan and the resources that companies project to involve in their project. It helps customers and septic companies understand each other regarding what to expect during the project and what the outcome of a septic tank’s installation. It also allows companies to understand and meet customer’s expectations.
Here are some examples of what clients in the septic industry can expect and prepare for when creating septic tank proposals and engaging with potential customers.
Have a Great Reputation
One of the most important things customers can do is research the various potential septic tank installers available to them. They may search online or go directly to clients in the septic tank installation industry for their references. From there, they will speak with existing customers that have had septic tank installations done to help determine what they should expect and how past jobs have fared.
This is why having an excellent reputation is crucial, not only when it comes to the actual work companies perform but also how they handle it. From customer service to online profiles, such as Facebook and Twitter, septic tank installation companies need to look at their reputation through several lenses.
Many businesses have an online presence today, so those in the septic tank industry should check their Google or Yelp reviews often and notifications on social media platforms to see what customers are saying or are concerned with. Businesses should want to make sure that they check the Better Business Bureau website to verify there are no open complaints against them.
Be Open to Meeting with Customers
When someone is interested in a client’s services, they want to get a feel for what kind of people will be working on their septic tank. This helps them get a good culture fit and see what their gut tells them.
There’s a level of personal service and accountability that comes with this kind of work, so businesses need to be open to meeting and looking at how they operate and what kind of workers they have.
This is also an excellent opportunity for businesses to showcase their past projects, whether residential or commercial. From there, business owners and project leaders can give customers a walkthrough of what to expect in everything from the scope of work to a timeline.
Update License and Invest in Insurance
Customers will want to make sure that a company is licensed and insured with Septic Industry Insurance. Customers are becoming wiser when it comes to information on a potential company to work with and want to vet them more strictly. This helps them feel better about who they’re working with and where their money is going.
Choosing a septic tank installer is a big decision for anyone, so taking this seriously and staying current on licensure and septic industry insurance, which protects a business from claims like pollution, general liability, and physical damage, shows responsibility.
About Watercolor Management
WaterColor Management has insured the water industry for over 30 years. Our policies include unlimited defense cost coverage in the event of a lawsuit against you. Call us at (256) 260-0412 or email info@watercolormanagement.com for a quick quote for your Water Business Professional, Products/Completed operations, Pollution and General Liability Insurance.